Saturday, August 30, 2014

A Review Of Small Business Voip Phone Systems

By Colette Foreman


Small sized businesses need well functioning systems to perform optimally. Determining the telephone that would best suit the business is however difficult. This is fueled by the telephony technology that has grown so complex over the years. Small business VoIP phone systems are a fast, functional and flexible method of communication for start ups.

VoIP is voice over internet protocol and is basically a way to send voice across the Internet. Voice is analogue type of data and requires conversion to digital to send across the network in a protocol called IP for Internet Protocol. For start-ups with small data needs, voice and data may be sent on a single network. IP address is used to send the data across the network or Internet.

The VoIP service is in two categories in the city Vancouver, BC. The hosted service is hosted by a service provider whereas the one that you host in your premises is called the non hosted service. VoIP telephony provides for other important features such as video or web conferencing, dial-by-name service and call waiting. A business that is growing or a department that needs downsizing would use of VoIP makes it easier to add or change the telephone connections.

Clients can access you without the discomfort of long call menus of the older telephones. Even when trying to set up a small contact center usually of a sales steam or help desk voice over internet comes in handy. This is because the agents can make calls from anywhere and to anywhere. This is also easier for clients calling from anywhere in the world.

These systems requirements include a desktop SIP phone and internet phones. Employees with an iPhone or Android based Smartphone do not have to use any other handsets. By downloading an application to their phones they can convert them to work phones such that clients call them without even knowing that they are calling personal handsets. These are called soft phones or virtual work phones.

There are different terms offered by the service providers when it comes to pricing and support. It is important to determine what to expect in terms of users, call groups, number of telephone numbers and devices connected before purchasing. In addition, consider the size of your bandwidth and the type of calls that are usually made. Long distance calls are made so much cheaper compared to the short distance calls.

To achieve maximum benefits from these services, ensure that the network you are currently running is able to support the voice calls. In case the web traffic is heavy, you may need to acquire a dedicated line for VoIP. Besides, it is prudent to have a power and network emergency plan in case of interruptions.

To choose a good service provider in Vancouver, BC, use reviews and feedback given by their customers. In addition, the after sales services, price and also any added functions should influence your decision. The payment is either per minute or per month usually at a flat rate. The pricing policy you choose should be economical. Lastly, when there is a problem consider whether to hire personnel to take care of it or have the provider send their technician.




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