Sunday, July 6, 2014

How Businesses Can Benefit From Avaya IP Office Phone System

By Rosella Campbell


It is important for businesses to have reliable, scalable, efficient, and cost effective telephone systems for use. This will ensure that customers can reach the business easily and employees can collaborate in real time. When businesses use the Avaya IP office phone system, they are able to minimize their telephone costs and enhance productivity and efficiency within the operations.

Considering the immense competition in businesses, you should ensure your business stands out of the crowd by exploring the latest technologies is telephone communication. The internet has made communication cheaper and easier. Today, businesses can integrate their telephone lines with the internet meaning they do not have to a lot on their bills.

As businesses grow, so is the demand for communicating with clients and vendors as well as the employees. If you have been using a telephone service that supports only a few number of extensions and lines, then it is time you explored more advanced options that can offer immeasurable improvement in business growth. With a powerful telephone service that is able to handle the increasing demand for communication, you can be able to reach out your clients and your business is reached easily by the customers.

However, this does not means that they cannot receive and respond to calls when away. With features like call forwarding and ability to use computers, tablets, laptops, smartphones, and home phones with a business line, it means they can be reached by customers anytime anywhere. Before you settle for a telephone equipment and system, first examine the kind of features it has.

With the voice over internet protocol telephony service, it is intended to make businesses make use of their telephone lines optimally. It helps reduce the cost of calling and receiving calls in businesses. While you can tailor the features to be included in a telephone network, you should look for key ones such as auto attendant, conferencing, automated directory, voice mail, recording, and call forwarding.

The performance and productivity of a business is partly determined by the kind of communication set up that has been put up. Today, businesses small and large can benefit from the internet technology. With the voice over internet protocol, it means that the telephone line can be integrated with the internet and offer more cost efficient calls.

Similarly, some calls simply do not have to be answered because they are generally about inquiries. With prerecorded FAQs that are automated, you can ensure that customers get the answers to their questions without necessary having to speak to a staff member. An auto attendant features acts like a receptionist and presents callers with options to choose such as whether to speak to a customer care, accounts department, receptionist, or the manager.

Modern telephone systems are equipped with different features such as call forwarding, video conferencing, teleconferencing, virtual receptionists, voice messaging, call recording, and auto attendant. If you are not in the office, you will need to ensure you have a call-forwarding feature within your telephone equipment. This implies that calls can easily be forwarded to employees wherever they are without any extra charge. With Avaya IP office telephone, it can offer idea solution to communication needs of a business, be it small or large.




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