Friday, January 18, 2019

With VoIP Phone Systems Boston Businesses Are Never Out Of Touch

By Michelle Stone


The modern business environment is incredibly demanding. Opportunities appear and disappear in an instant, consumers demand immediate attention and only those with superior information and communication capabilities can hope to survive. Because the business world is so flexible and fluid, those representing the interests of their companies need to be mobile too. Operations are no longer directed from a remote, central location. With VoIP phone systems Boston companies can easily deal with all these demands.

At first internet based communication was not really all that popular. This is because one can only communicate if access to the internet is possible. This was not the case in previous years and where there was access, it was often unreliable. Today, internet access is available in even the remotest regions of the world and the popularity of internet based communication has soared above all expectations.

Many companies first become interested in an internet based system due to the savings it promises. These savings are very real and some new users have seen their previous telephone bills cut in half. Companies with large payrolls and numerous locations can truly save very significant amounts of cash, a very welcome bonus in times when the economy is unpredictable and cost savings are of paramount importance.

Another major cost saving benefit of an internet based system is that it does not require the installation of expensive hardware at every branch or building. Instead, it is installed centrally and because the software is hosted by the service provider, maintenance is minimal. Older switchboards required a huge capital outlay and maintenance costs were very high. Internet users therefore save even more money and there is no need for switchboard operators.

Perhaps the single biggest drawback of an older switchboard system is the fact that employees could only make or receive calls if they were present at their desks, in reach on their telephone extensions. Once away from their desks, they were out of touch. An internet system offer users the freedom of mobility. They can communicate anywhere and at any time. This is a major benefit because no user is every out of range.

Another great benefit of internet based communication is the fact that users are not restricted by having to use a specific handset or device. They can use any device that has access to the internet. Even better, regardless of which device they use, they full user records are always available to them because these records are saved in the cloud. They can also access a variety of reports and statistics whenever they want.

Modern communication is much more than the ability to talk to another person and this is all that older telecommunication systems allowed. Internet based systems offer many different communication options. Users can send pictures, documents and files to other users, they can send emails to faxes and they can speak to people face to face with high definition video. These benefits completely overshadow the features offered by switchboards.

There can be little doubt that the future of communications lies in internet based systems. They are affordable, flexible, reliable and they offer numerous benefits that enhance productivity. It is not surprising that switchboards are already seen as antique.




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