Saturday, May 6, 2017

QoS IP Phone Systems Important Facts

By David Patterson


IP phones use voice over IP technologies to place and transmit phone calls on an internet protocol network instead on the PTSN or public switch telephone networks. Common functionality and features include call hold, conference and transfer as well as caller ID. Though there are issues with this technology including the need of internet access and depending on mains electricity.

One other issue is that voice call quality suffers if other applications are also accessing and using your network which the call also requires accessing and using it. This is why the QoS IP phone systems are an important part in managing traffic of data. Quality of Service is a collection of techniques and concepts to provide best call quality.

This is a service that arranges particular traffic by slowing data packets down with lesser importance for the important one to arrive at their destination faster. Routers usually use a First In, First Out or FIFO method when sending data but it can be changed with QOS tagging. Changing it would give priority to certain traffic and move them up the queue.

Queues hold packs of data packets for network devices when they cannot immediately be sent and have low priority. The tags are prioritized by different methods and have different levels depending on the router. Examples of these levels are high, medium or low. Tagging can be done using the Ethernet ports of a router.

That router used for implementing QoS must be placed inside the LAN as the gateway device after the cable and DSL modem. The experience in having choppy voices while on a conversation, which happens when other applications grab the needed bandwidth, could be reduced by this. These applications are other high bandwidth ones like email and gaming.

The performance you are receiving from your ISP is not affected with this because the limitations of your upload and download was already set by them depending on the service level. Do some speed test measurement and compare the result with the information given by your ISP. If the result does not reach eighty percent of your limit cap then have their tech support help you in troubleshooting this issue.

Before putting QoS settings on your router, these steps must be done first if you are experiencing choppy voices. Try to talk using the IP phone without the other competing phones or computers and check if there is still a problem. Check the computers on LAN if they are clean of spyware programs by using a protection software to check them.

You must put the settings individually and check each time if they work or achieved the desired results. The simple ones should be added first then the others in increasing level of how advanced the settings are after checking them individually. Experiment which one of them to use until the desire result is achieved.

Your networking equipment can also affect the voice quality and is critical in have a good phone conversation. This is not a big problem in companies that have fewer employees because the active users are fewer and lesser simultaneous use of network. While in bigger companies with more employees will have many active users specially if on a computer that are transmitting all kinds of data simultaneously.




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