Tuesday, May 3, 2016

Importance Of Having Unified Communications For Your Business

By Brenda Barnes


Business operations need a system that can synchronize its operation and improve its productivity. Unified Communications benefit organizations a lot by allowing for efficiency and low cost operation.

Unified Communication can be described as an integration of communication to optimize various business activities and increase the productivity of the company. It is an evolving form of technology. It unites the efforts of workers with that of devices used in communication. It enhances human communication through various means such as managing flows, decreasing latency and eliminating risky dependency on devices and media.

There are various elements that are integrated in Unified Communication. It entails real time and non real time communication which includes email, text, voice messaging, video conferencing, web collaboration, Business Process Integration, instant messaging and presence notification.

Most organizations are already using the independent elements of this system such as Voice over IP and features such find me or follow me. All these elements help in guaranteeing efficiency in all the business activities. The system also has the benefit of increasing the productivity of individual workers. They can contact an expert anytime a client needs answers about a certain product.

UC is popular for its cost saving ability. This is because it consolidates of various services and equipments which would otherwise have required more recruitment of staff and purchase of devices. It allows for communication regardless of location and device of business partners. This ensures that information can be easily shared at lowered costs. It uses low revenue opportunities.

There are certain circumstances that act as warning signs that a business needs to upgrade to UC solutions. This system is cost saving, therefore, when a manager notes that the cost of maintaining their current system is high they must seek for UC solutions. The cost of your current system is another important determinant. If the cost for maintenance and operation is high, purchase UC solutions from a reputable vendor.

When workers complain of lack of efficiency in dealing with outdated systems, it is time to make a new purchase. UC will increase productivity by eliminating time wastage. An upgrade is also required when your current system does not allow employees to work in any other environment except the office. This system is important when you need to know if a person is available before you transfer a call.

Every business needs a call center and UC solutions serve this purpose efficiently. The system is recommended when the calling costs are too high and when the business needs a way of recording calls or an auto attendant. It is important for upgrading customer services. It allows for call queue services and it ensures that you do not miss any important calls. It is a good way of getting reports on your business as it monitors various processes.




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