Wednesday, March 30, 2016

By Opting For VoIP Providers Chicago Businesses Can Gain An Edge

By Rebecca Perry


Some of the main characteristics of the modern business environment are cut throat competition, unstable markets, increasingly sophisticated and demanding consumers and the need for remaining on the cutting edge of technology. Above all, businesses need to be able to communicate quickly and efficiently in order to survive. By making use of VoIP providers Chicago businesses can indeed remain on the cutting edge of communications technology.

Since its introduction, internet based communication systems have exponentially increased in popularity. These systems offer much more than a mere telephone communication capacity. They offer many valuable management tools that can help to enhance productivity. They provide users of the system the ability to provide better service than before. Best of all, they are extremely affordable and even small businesses can afford this sophisticated technology.

Companies normally move to internet based systems because they want to save on their communication bills. Indeed, some companies have even reported savings as high as fifty per cent of their previous bills but this is just the tip of the savings iceberg. Savings are also achieved through increased productivity, which leads to better profit margins and higher levels of client satisfaction.

One of the most important drawbacks of traditional telephone systems is that users of the systems can only use it when they are physically at their desks. Once they have to leave the office, they are out of reach. This can cause frustration with customers, colleagues and suppliers alike. This is not the case with internet based systems. Users can be reached anywhere and the can call from anywhere. There is never a need to miss important calls or to be out of reach.

Employees are particularly pleased with the fact that they can use the device of their choice to access the system. They can even use more than one device, including smart phones, laptops and tablets. What is more, the software managing the system will make sure that the communication records of all users are continually updated on all his devices. These records can therefore be accessed and manipulated with whatever device is available.

Users of PABX have become accustomed to features such as voice mail, call holding and forwarding. Internet systems certainly offer these features but take productivity a step further with advanced voice to mail, mail to fax, fax to mail and conference features. Calls can even be transferred to users at sites and branches in other geographic areas. All these features contribute towards efficiency.

There are even more benefits to be enjoyed and more savings to achieve. Traditional systems required a separate installation at every location and an operator had to be hired for each of those installations. Voice over internet protocol requires just one installation, cutting the cost of additional employees and the cost of system maintenance. The service provider hosts the software used for managing the system.

Every indicator points towards a future where internet systems will be the only way in which businesses and even individuals will communicate. These systems are cost effective, reliable and extremely versatile. It seems that the future has already arrived.




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