Tuesday, April 29, 2014

An Overview Of Business Telephone Systems

By Essie Osborn


Phone systems provide voice communication and are critical to the success of any business model. Employees need a safe and secure way to communicate business elements with prospective clients, business processes, and customers. There are a large variety of phone systems that can provide a large number of competitive advantages for a company. No matter what type of company a person runs in Vancouver, BC, the importance of integrating business telephone systems cannot be denied.

If you use a dedicated phone structure, your employees can share the resources available for voice communication. For instance, a quality structure would let your employees transfer calls to each other. Contrary to walking from office to office for phone transfers, a quality model would let workers connect phone calls with the push of a button. Your employees would increase their productivity as well as company efficiency.

Small establishments can benefit from the lower costs of an integrated system because communications can be quite costly if the right system is not chosen. Individual phones bring in individual costs, have a solid integrated system would simplify invoices. It makes it easier for accountants to review the cost-versus-benefit on the monthly charges incurred, as well as identify any calling patterns that are causing problems in company budgets. An example of problematic calling patterns would be an employee making personal phone calls on company budget.

Simplified expansion-ability lets a company scale its model as it grows. For example, if a company starts off with a small system to control costs, but the company is gaining profit and needs to expand, a larger model can be put in place to accommodate its needs. Some systems allow a company to add or remove features as required with little to no extra costs.

Dedicated structures provide numerous features that let managers manage agency specific needs. Modern structures provide voicemail, caller id, and forwarding. Small agencies would benefit from these benefits. The ability for an agency to forward open calls to pager or cell phone is paramount, especially for workers on the go.

There are many types of structures that it can be difficult to choose the most appropriate one. If an agency chooses well, they have completed the most critical stage of their company modeling process. The structure should fit the company model perfectly; anything substandard or excessive can hurt profitability. A company should consider the costs, size, and forecasted growth as well as features provide from a phone system.

A PBX (Private Branch Exchange) structure is a suitable model for a company with 35 or more employees. PBX provides flexibility in integrating computers, fax machines, modems, and internal phone extensions. Other features offered may include call waiting, automatic dialing, ring-back, conferencing, and transferring. This is a system ideal for forecasted growth.

Key systems are a less costly alternative to the PBX and may be used by a company with over 40 employees. The drawback is that you might not derive as much features as a PBX structure offers. If you run a small startup in Vancouver, BC, KSU-Less telephone structure may be the ideal solution for you. There are many technologies that are improving, so it is not possible to cover them all. In any case, you should exercise due diligence when browsing your options.




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